FREQUENTLY ASKED QUESTIONS

What is ‘My Account’? How do I update my information?
It is easy to update your AYUSHMEDI account and view your orders any time through ‘My Account’.My Account’ allows you complete control.In Account Section If you face any problem call the Company customer care no.

What do the different order status mean?
Payment Pending Authorization: Your order has been logged and we are waiting for authorization from the payment gateway.

Payment Authorized, Order under Processing: Authorization has been received from the payment gateway and your order is being processed by the seller.

COD Verification Pending:Your order has been received by us but is processed only after a verification call if made to your number and you can cancel or verify the COD order.When you verify the order we will dispatch you product as soon as possible.

How do I know my order has been confirmed?
Once your order has been logged and payment authorization has been received,we confirms receipt of the order and begin processing it.Also customers can mail us to know order status.You will also be notified when the item(s) are shipped to you.Shipping details will be provided by the email.

Can I order a product that is ‘Sold Out’?
Unfortunately, products listed as ‘Sold Out’ are not available for sale.

How do I pay for a AYUSHMEDI purchase?
You will have to pay Shipping Charges only (no other hidden charges) when you make a purchase on AYUSHMEDI.The prices listed for all the items are final and all-inclusive.The price you see on the product page is exactly what you pay.You may use Credit cards/Debit cards, Internet Banking and Cash on Delivery to make your purchase.

What is Cash on Delivery?
If you are not comfortable making an online payment on ayushmedi.com, you can opt for the Cash on Delivery payment mode.With COD you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.

How do I pay using a credit/debit card? 

To pay using your credit/Debit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank’s page for entering the online 3D Secure password.

Debit cards: To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.

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