Refund and Returns Policy

Refund, Return & Cancellation Policy

Contact Us

For any Refund, Return, Exchange, or Cancellation related queries, please contact us:

Email: info@ayushmedi.com
Mobile: +91-7014702554

Return Policy

Important Note

To ensure a smooth and hassle-free return or damage claim process, customers are strongly advised to record a complete unboxing video before opening the parcel.

An unboxing video serves as valid evidence in case of missing, damaged, or incorrect products and helps us process claims faster. Claims without sufficient proof may be rejected after verification.

Return Eligibility

Our return policy is valid for 3 days from the date of delivery.

To be eligible for a return:

  • The product must be unused, unopened, and in the same condition in which it was received.

  • The product must be returned in its original packaging along with all accessories (if applicable).

  • A valid receipt, invoice, or proof of purchase is required.

  • Products should not be returned directly to the manufacturer.

If more than 3 days have passed since delivery, we regret that we cannot offer a refund or exchange.

Non-Returnable Items

The following items are not eligible for return:

  • On-demand or specially procured products.

  • Bulk orders.

  • Sale or discounted products.

  • Any item that has been used, opened, altered, or is not in its original condition.

  • Items damaged or missing parts due to reasons not attributable to Ayushmedi.

  • Products returned more than 7 days after delivery.

Damage Claims

If your order is received in a damaged condition, please notify us within 24 hours of delivery by providing:

  • Clear photographs of the damaged product and packaging.

  • A complete unboxing video (strongly recommended).

All damage claims are subject to verification and approval by Ayushmedi.

Orders Below ₹1,000

For products with a selling price below ₹1,000, only 10% of the product's selling price will be refunded in case of transit damage.

No replacement or full refund will be provided for such products unless otherwise approved by Ayushmedi after verification of the claim.

Refund Policy

Once your returned product is received and inspected, we will notify you via email regarding the approval or rejection of your refund request.

If approved:

  • The refund will be initiated within 48 hours after the returned product is received and verified by Ayushmedi.

  • The refunded amount will generally reflect in your account within 5 working days, depending on your bank or payment provider.

  • Refunds for prepaid orders will be processed through the original payment method.

Cash on Delivery (COD) Orders

For COD orders:

  • Customers will be required to submit their bank account details through our refund form.

  • The refund will be transferred directly to the provided bank account.

Please Note:

  • COD charges are non-refundable.

  • Applicable taxes and shipping charges are non-refundable unless the return is due to an error on our part.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account.

  2. Contact your credit card provider, as refunds may take time to reflect.

  3. Contact your bank, as processing times may vary.

If you have completed the above steps and still have not received your refund, please contact us at info@ayushmedi.com.

Exchange Policy

We only replace products that are defective or damaged.

If you require an exchange for the same item, please contact us at:

Email: info@ayushmedi.com

All exchange requests are subject to verification and product availability.

Gift Returns

If the product was marked as a gift during purchase and shipped directly to you, the refund will be processed accordingly.

If the gift was not marked as a gift, or the order was first shipped to the purchaser and later gifted, the refund will be issued to the original purchaser.

Return Shipping

Customers are responsible for the shipping cost of returning products unless the return is due to our error.

Please note:

  • Original shipping charges are non-refundable.

  • Return shipping costs will be deducted from the refund amount wherever applicable.

  • Delivery time for exchanged products may vary depending on your location.

  • For products valued above ₹500, we strongly recommend using a trackable shipping service or purchasing shipping insurance, as Ayushmedi cannot guarantee receipt of returned packages without tracking.

Cancellation Policy

Customer Cancellation

Customers may cancel their order only before it has been shipped.

Orders can be cancelled by logging into the Ayushmedi account or by contacting our support team before dispatch.

Customers may also cancel their order online within 1 hour of placing the order. Once the cancellation is approved:

  • The refund will be initiated within 48 hours.

  • The amount will generally reflect within 5 working days through the original payment method.

Orders Already Shipped

Once an order has been shipped, it cannot be cancelled.

If you no longer wish to receive the order after shipment, you may refuse delivery at the time of delivery.

The refund will be processed only after the returned parcel is received and verified by Ayushmedi.

Please note that both forward shipping charges and return shipping charges will be deducted from the refundable amount.

Order Cancellation by Ayushmedi

Ayushmedi reserves the right to cancel any order at its sole discretion under certain circumstances, including but not limited to:

  • Product unavailable or out of stock.

  • Ordered quantity unavailable.

  • Incorrect pricing or technical errors.

  • Courier partner being unable to service the delivery location.

  • Incomplete or incorrect customer information.

  • Suspected fraudulent transactions.

  • Any other reason beyond the reasonable control of Ayushmedi.

In such cases, customers will receive a full refund for the amount paid (if applicable).